New Visit Orientation

YOUR VISIT INFORMATION

What to Bring:

• Photo ID: Driver’s license or passport
• Insurance Card: If you do not have a physical copy, please email us a digital copy front and back prior to your visit, or upload it to our Online Booking feature at the time of your booking.
• Preferred Pharmacy Info: Please provide your preferred pharmacy name, zip code, and phone number.

Our Location

DTLA: We are located at 888 S Figueroa St, at the northeast corner of 9th Street and S Figueroa St – across from Capital Grill Restaurant and The Pantry. The First Republic Bank is located at the corner of our red high-rise building. The entrance is on Figueroa Street.

Brentwood: We are located at 11645 Wilshire Blvd, the entrance is on the corner of Wilshire Blvd and Berry Street – across from 7-11 and Blue Stone Coffee Shop.

Pasadena: We are located at 70 S. Lake Ave, between Green Street and Colorado Blvd. We are on the corner of Lake Ave. and Green Street in the building with the US Bank, across from the Wells Fargo. You can enter the parking structure off of Lake Ave. or Green Street.

Costa Mesa: We are located at 3080 Bristol Street, on the Canvas Campus, adjacent to the Hilton Hotel and across the street from the Crowne Plaza. The South garage entrance is on Hotel Way.

San Jose: Coming Soon!

Parking Options

DTLA: We know parking can be a challenge in DTLA. Many will walk or opt for ride sharing with Uber or Lyft. We are also located only 2 blocks away from the main 7th Street/Metro Centro station.

Here are our recommendations on where to park:

833 S. Flower St.
Mon-Sun
$18.00 for 2 hours
*Early bird enter through the alley way $8 (in before 9:30am)

800 S. Figueroa St.
Mon-Fri
$24 for 2 hours
*Early Bird $10.00 (in before 9:30am)

888 S. Figueroa St.
$36.00 for 2 hours
Please note: We are not affiliated with Metropolis Parking.

Brentwood: Our parking garage is $3/15 min, $30 max on the weekdays. The entrance to the garage is on Barry Ave. If you are parked in a tandem spot, a parking attendant will secure your car keys and return them to you after your visit.
Typically, there’s street parking available on the surrounding streets, as well as San Vicente and Barrington (except during street cleaning times).

Pasadena: Parking in our building is $1.75 per 15 min ($14 max). We share the same
building with US Bank. There is also street parking on Green Street and on other
surrounding streets.

Costa Mesa: Our South Canvas parking garage is $3/30 min, $18 max on the
weekdays. The entrance to the garage is on Hotel Way.

San Jose: Coming Soon!

Unfortunately, we do not validate at any of our locations. We apologize for the
inconvenience.

Entering the Building

DTLA:When you enter the building, head toward the security desk in the lobby and let them know you are going to Metropolis Dermatology. They will automatically call your elevator and send you to the 10th floor, where we are located. When you exit the elevator, head toward the hallway. We are right there with the double doors. Our suite number is 1050. The building is highly secured for everyone’s benefit.

Brentwood: When entering the building, take the elevator up to the 9th floor and our office is located down the hall in suite 900.

Pasadena: When entering the building, take the elevator up to the 9th floor and our office is located in suite 930

Costa Mesa: Our office is located on the South Canvas campus in building 3080. Take the elevator up to the 6th floor and our office is located in suite 650.

San Jose: Coming Soon!

Checking  In

Once you enter our clinic, you will be in the immediate waiting area. We kindly ask that you arrive 10 minutes early to fill out paperwork. Please walk to the reception desk, where you can start your registration process. We strive to be a paper-free electronic facility, so you will be given a sanitized ipad kiosk to complete your intake information and waiver forms. We will need your legal name, date of birth, email address, mobile number, and mailing address (including unit or apt number). We will also need your preferred pharmacy since we send prescriptions digitally. If you need assistance with finding one, we can help.

As you are completing your kiosk information, we will be processing your photo ID (driver’s license) and insurance card, if applicable. We do require a credit card on file if you plan on using insurance. When you are done with the kiosk, please return it to the receptionist and feel free to help yourself to complimentary snacks and soft drinks located to the right of the check-in desk. You will be called to your room shortly.

Your Appointment

Your appointment time will vary depending on specific needs. We are able to address two specific complaints at each visit. We find that this allows an in depth discussion and a thorough explanation of the treatment plan. Although we will try to accommodate, you may have to schedule a separate appointment if you have additional concerns or a procedure needs to be performed.

Checking Out 

After your visit, you may check out through a separate exit area, where you can schedule your follow-up appointment or ask any additional questions. We have a sampling station here for those that would like to try a new wash, moisturizer, or sunscreen. We hope you had a great experience and hope to see you back!

REMINDERS AND CANCELLATION POLICY

We will be sending out email appointment reminders 7 days prior to your visit. Please respond if you know you have to reschedule your appointment. You will receive a text reminder 4 and 2 days prior to your appointment if you do not respond. We appreciate your response to confirm your appointment as this helps us see patients who need your slot if you do not plan on coming.

We have a $50 late cancellation or rescheduling fee for all provider appointments if the change is made within 24 business hours of an appointment.