FAQs

Visit costs are variable and will depend on the medical complexity, number of issues, and length of visit. The costs and coverage, if you’re insured, is determined by your specific contract with your insurance company. After your copay is collected, the remainder of your services will be billed through your insurance company, and any remaining balance sent to you as a statement. Any visit fee does not include additional procedures done that day. We will be able to provide an estimate of maximum costs for procedures done on the day of service. Based on your individual insurance plan, you will be responsible for an amount usually less than the estimate.

For our out-of-pocket or self-pay patients, see below:
Medical Initial Consultation Fee: $170
Medical Follow-up Fee: $150

Cosmetic Initial Consultation Fee: $170
-Fee can be fully applied to certain treatments including Botox, Dysport, and fillers if treatment is done on the same day as the consultation appointment.

We accept cash, all major credit cards, as well as Apple Pay and Google Pay. FSA and HSA benefits are also welcomed. Unfortunately, we cannot accept regular Care Credit at this time, but we do accept Care Credit credit cards with the VISA logo.

The best way to contact us for the quickest response is through our text messaging system called Klara.

What is Klara

Klara is a secure, HIPAA-compliant, platform that allows patients to communicate directly with medical practices, laboratories, and pharmacies. By using Klara, you get your message to the appropriate contact without having to call the office and wait on hold. Also, it will eliminate any chance of your messages not being addressed.

With Klara, all messages are in concise threads. No message will go missing, no message will fall through the cracks streamlining and prioritizing your care.

How to use Klara 

There are three ways in which you can communicate with our office via Klara.

1. Reach out using the web messenger on the practice’s website
a) When you visit our website, you will see a blue “Message us” chat bubble in the bottom right corner. Click the “Message us” button.
b) Enter your cell phone number.
c) After entering your number, you’ll be texted a four-digit verification code to
confirm you’re using this device.
d) After entering this verification code, you’ll be asked to enter your date of bir th. This is to verify your identity. (Note: You only have to enter your date of birth the first time you log in, as well as once every 30 days, so we can keep your account secure).

2. Responding to a message from our office:
a) When you receive a text from your healthcare provider on Klara, click on the link in the text message.
b) You will be brought to this screen, where you’ll enter your date of birth. This is to verify your identity. (Note: You only have to enter your date of birth the first time you log in, as well as once every 30 days, so we can keep your account
secure).
c) When you put in your date of birth, click Confirm, and then you’ll be brought into Klara (where you’ll see the message from our office).

3. Texting us directly at: Klara Texting – 213-474-3139

You can also call us directly:
DTLA: 213-319-3339 and select Option 2
Brentwood: 424-243-7668 and select Option 2
Pasadena: 626-514-1472 and select Option 2
Costa Mesa: 949-317-2558 and select Option 2
San Jose: Coming Soon!

How do I log onto my Virtual Visit?

To ensure a seamless virtual appointment for you, we kindly ask for all required documents to be submitted ahead of the appointment time. We will reach out to you via our HIPPA-compliant, secure and encrypted text messaging app called Klara.

What to submit prior to your appointment:
Photo ID: Driver’s license or passport
Insurance Card
New Patient Registration
Credit or Debit Card on file

Once we verify eligibility, you will receive a message via our Klara text messaging app to confirm your appointment. You will receive a payment request for your co-payment prior to your appointment. On the day of your appointment, you will receive a video link via Klara to access your virtual appointment.
– For the safety of yourself and those around you, we kindly ask that you do not join the visit while
driving.

DTLA, Brentwood, Pasadena, Costa Mesa:

Mondays: 9 am – 5 pm

Tuesdays: 9 am – 5 pm

Wednesdays: 9 am – 5 pm

Thursdays: 9 am – 5 pm

Fridays: 9 am – 4 pm

Saturdays: 9 am – 2 pm

Please note: Costa Mesa is closed on Saturdays until further notice

San Jose: Coming Soon!

We know how hard it is to get to the doctor sometimes, especially during the weekdays, which is why in addition to being open some lunch hours and after-hours during the week, we will also initially be open two Saturday mornings per month, with plans to increase the number of Saturday hours based on need. We hope this adds an extra level of convenience for you.

DTLA – Saturday 9 am – 2 pm – Book Now
Brentwood – Saturday 9 am – 2 pm – Book Now
Pasadena – Saturday 9 am – 2 pm – Book Now
Please note: Costa Mesa is closed on Saturdays until further notice
San Jose: Coming Soon!

We accept:

• Medicare
• Medi-Medi
• Optum IPA (DTLA, Brentwood, and Pasadena only)

      Most major PPO plans:

• Aetna
• Anthem Blue Cross of CA
• Blue Shield of CA
• United Health Care
• Cigna
• Healthnet
• MultiPlan
• UMR
• Oscar

Parking

DTLA: We know parking can be a challenge in DTLA. Many will walk or opt for ride
sharing with Uber or Lyft. We are also located only 2 blocks away from the main 7th
Street/Metro Centro station.

Here are our recommendations on where to park:

833 S. Flower St.
Mon-Sun
$18.00 for 2 hours
*Early bird enter through the alley way $8 (in before 9:30am)

800 S. Figueroa St.
Mon-Fri
$24 for 2 hours
*Early Bird $10.00 (in before 9:30am)

888 S. Figueroa St.
$36.00 for 2 hours

Please note: We are not affiliated with Metropolis Parking.

Brentwood: Our parking garage is $3/15 min, $30 max on the weekdays. The entrance to the garage is on Barry Ave. If you are parked in a tandem spot, a parking attendant will secure your car keys and return them to you after your visit.

Typically, there’s street parking available on the surrounding streets, as well as San Vicente and Barrington (except during street cleaning times).

Pasadena: Parking in our building is $1.75 per 15 min ($14 max). We share the same
building with US Bank

Costa Mesa: Our South Canvas parking garage is $3/30 min, $18 max on the
weekdays. The entrance to the garage is on Hotel Way.

San Jose: Coming Soon!

Unfortunately, we do not validate at any of our locations. We apologize for the inconvenience.

A $50 charge will be assessed for late cancellations, last minute reschedule within 2 business day of the scheduled appointments, and no shows. Credit card on file is required.

We are contracted with most major PPO insurance carriers. If you are using insurance, we will ask for your insurance policy details when you schedule your appointment. With it, we are able to verify your plan is active, that we’re a contracted provider, as well as your co-pay amount. This allows us to BILL your insurance. Due to the variety of network options, we are unable to confirm whether or not we are in your specific preferred provider network. You may confirm that information by performing a simple search on your provider’s website.

• Please note: a contracted plan and a covered procedure does not mean that insurance will pay for your visit in full. Additionally, the prices for all insurance-billed services nationwide are set by the insurance companies, and up to what dollar amount they will pay varies among individuals. We do not see the details of your contract with your insurance (there are thousands of plans), so we recommend that you understand your plan thoroughly before seeking any type of medical care. We are happy to provide you with any information possible to inquire further with your plan.

• If your insurance plan has a deductible that has not been met, you may expect to receive a bill. A deductible is the number that dictates how much your insurance needs you to pay out of pocket before they kick in to help. The higher the deductible, the more you have to spend before they fully activate (for covered procedures). It’s also confusing because sometimes not only your procedure is applied to your deductible, but also your visit. This will vary plan by plan.

• If we have requested lab work or a biopsy pathology for you, please be aware that the performing laboratories will bill you separately. In some cases, additional tests will be performed to reach the final diagnosis for biopsies.

This is a secure payment portal. To proceed, please press PAY HERE, and you will have the opportunity to input your name, invoice number OR your date of birth to locate your account.

Once your transaction is processed, you will receive a payment confirmation via email. If you have any questions or issues, please contact us:

DTLA: 213-319-3339 and select Option 1
Brentwood: 424-243-7668 and select Option 1
Pasadena: 626-514-1472 and select Option 1
Costa Mesa: 949-317-2558 and select Option 1
San Jose: Coming Soon!
Klara Texting: 213-474-3139

To make sure you get the most from your visit, here are the best practices and notes for booking esthetician services:

Please try to arrive on-time or a few minutes early.

Unlike a regular medical visit, where there is some presumed wait time, the timing for aesthetician services is much more precise. With your schedule in mind, our providers work very hard to begin and end their treatments on time. Once you book a specific service, the start and end times of that service are set.

If you are running late, know that it may cut into your treatment time. We will accommodate you as much as is reasonably possible, but please know you are responsible for the reserved time in full.

The basic charges for a 30-minute extraction session, or $95, which will automatically be charged to your card on file (required) for same-day cancellations and no shows for all aesthetician services. If you find that you must reschedule, you may request to cancel via our text/email reminder system up to 48 hours in advance or simply call the office.

We request at least 48 hours cancellation notice or we may assess a $50 fee

We ask that patients let us know if they’re not planning to attend their scheduled visits so we can open up time for others who need to be seen instead. 

We request at least 48 hours cancellation notice or we may assess a $50 fee Here at Metropolis, we will do everything we can to accommodate appointment changes and cancellations as required. While we do have systems in place to send confirmation calls/texts/emails for all appointments, it is still your responsibility to remember your appointment.

We value your time and appreciate you for viewing and supporting our policy, which ultimately preserves the quality service we hope to deliver.

Thank you for your understanding and we hope you enjoy the services!

Metropolis Team